ALL SALES ARE FINAL. NO REFUNDS ARE ISSUED FOR ANY DIGITAL SERVICES, CUSTOM DEVELOPMENT WORK, DESIGN WORK, OR CONSULTING TIME PROVIDED BY ZELBRO DIGITAL LLC. By paying an invoice or a deposit, you acknowledge and agree to this policy.
1. Digital Services Are Non-Refundable
Our services consist of custom, labor-intensive digital work (design, development, code, written copy, consulting) that is produced specifically for you and cannot be "returned." Once we have spent time on your project, that time cannot be recovered. For that reason, all fees paid to Zelbro Digital LLC are non-refundable, including deposits, milestone payments, and final payments.
2. No Statutory Right of Cancellation Applies
United States federal law does not grant consumers a general right to cancel or refund online purchases. In particular, the Federal Trade Commission's Cooling-Off Rule (16 C.F.R. Part 429) applies only to certain in-person sales of $25 or more made at the buyer's home or at a temporary place of business, and by its own terms does not apply to sales made entirely online, by mail, or by telephone, and does not apply to services performed by electronic means. Our services are ordered and delivered electronically and therefore fall outside that rule.
You expressly waive any right to cancel or obtain a refund under any similar "cooling-off" or distance-selling law to the maximum extent permitted by applicable law, and you request that we begin performance immediately upon payment of the deposit.
3. Deposits
The deposit required to start a project (typically 50%) is non-refundable under any circumstances. The deposit reserves your slot in our production schedule, pays for onboarding and discovery work, and compensates for time we could have spent on other clients.
4. Cancellation by Client
You may cancel at any time by written notice (email to info@zelbro.com is sufficient). If you cancel:
- Before the design mockup is delivered: the deposit is retained; no additional fees are owed.
- After design mockup delivery, before build begins: 60% of the total project fee is due.
- After build has started: 100% of the total project fee is due, and we will deliver whatever work has been completed to that point.
No portion of any amount already paid will be refunded, regardless of the stage at which you cancel.
5. Cancellation by Zelbro
If Zelbro terminates a project for reasons unrelated to your breach (for example, if we are unable to continue the work), we will refund only the pro-rata portion of any pre-paid fees that cover work not yet performed. Deposits remain non-refundable.
6. After Final Delivery
Once the deliverables have been provided to you, no refunds will be issued for any reason. This includes, without limitation, dissatisfaction with the design, subjective preferences, changes in your business, or a decision not to launch the site. Your remedies after final delivery are limited to the revision rounds included in your Proposal and to the post-launch support window described there (typically 30 days for bug fixes).
7. Third-Party Charges
Amounts paid on your behalf to third parties — domain registrations, hosting, stock imagery, plugins, licenses — are non-refundable once purchased. Refund requests for those items must be directed to the applicable third-party vendor.
8. Disputed Charges and Chargebacks
If you have a billing question or believe a charge is incorrect, contact us first at info@zelbro.com. Filing a credit-card chargeback or payment-processor dispute without first contacting us and giving us a reasonable opportunity to resolve the issue is a material breach of our Terms of Service. In that event we may (a) suspend or terminate all services immediately, (b) revoke any license to work product delivered, and (c) pursue collection of the disputed amount plus reasonable attorneys' fees and costs as permitted by law.
9. Exceptions Required by Law
Nothing in this policy limits any refund right that cannot be waived under applicable law in your jurisdiction. If a specific law grants you a non-waivable right to a refund, that right applies and this policy is deemed modified only to the minimum extent required for compliance.
10. Contact
Refund questions: info@zelbro.com. We respond within five (5) business days.